Lack of Service from Computershare

It is with great dissappointment and out of pure frustration that i am doing this review here.It appears as if one gets response via this platform instead of directly from Computershare. After a long process ( started June 2019 )of requesting to have my Netcare shares paid out to me, i was finally informed that the money would be paid into my confirmed bank account on the 6th September 2019. It is now almost 2 weeks later and still nothing reflects in my account. I have contacted your the offices on all numbers provided , even via the website and an e-mail i was able to secure. I will however, at this time , not mention all the different call centre agents i have spoken to by name. I have been sent back and forth , confirmation of bank details as well as bankstatements have been sent to the call centre with out any feedback. If i do not follow up personally no one from the company gets back to me. I would like to simply have a reference number for the bulk payments supposedly made because as per one call centre agent Computershare cannot provide me with a Proof Of Payment. However they have confirmed by telephone that the payment ( exact amount confirmed ) was indeed made into my bank account on the 6th of September. Now my question is simple - where is my money and why is Computershare so vague when having to give answers. Either they do not answer their telephone, or one gets diverted to a number that simply has no one on the other side . The latest is that i am diverted to a voicemessage asking for a mailbox number or i am prompted to type in the name or surname of the person i wish to speak to - this information i do not have.

What i am i supposed to do now? Start ******** proceedings to retrieve the funds?