Lack of guidance

I have shares in afristrat, and have to work with computershare in order to get my shares sold. They are quick to tell you about their broker fee when we contact them telephonically, but i feel that they can really be a bit more helpful. The shares were consolidated by afristrat, a while ago the share value went up when they did the consolidation. As they should know from a previous request that i need to sell my shares, couldnt they at least contacted clients already on their database, informing us that the share value went up and it was the best time to sell. Then at least i would have been able to get something back of my entire investment which i lost. Yesterday we contacted afristrat directly, and spoke to a lady who were very helpful. She explained to is exactly how the shares work, and the selling of it etc. Now at least we have a better understanding, she also informed us that we can tell computershare that we want to sell but only if the share price goes up to the R1 per share value( for example). Its a big deal for us as i lost my entire monthly income due to the investment going wrong, and it could have changed my life completely if i was informed on the day which the shares went up, i could have confirmed with computershare to sell my shares on that specific day, and i would have been able to recover almost half of my original investment. Its as if they dont care, because it doesnt effect their own pockets. But please, clients who lost everything, would really appreciate some quidance in order to at least get something back from the millions which were lost. We also need to survive on a daily basis.