MN
Mateboho N
1 reviews | Active since Nov 2018
11 Oct 2021, 11:47
Lack of basic Customer service
No customer service at all, called several times and no one is available, they claimed to be working from home, meaning working from to them is not working at all. Other companies are working from home but they still provide service to their customers.
Charles will promise to call back, and it does not happen.
Can someone call me back, I sent several emails to return my call, I'm still waiting for your call. My number is :*** ***
Regards M Ndumo
Helpful (0)
Replies (3)0
Replies (3)
Computershare's replyOfficial
11 Oct 2021, 12:00Dear Mateboho
We apologise for this and have escalated this internally so you can get a call back to assist you.
Kind regards,
Computershare SA
We apologise for this and have escalated this internally so you can get a call back to assist you.
Kind regards,
Computershare SA
Computershare's reply11 Oct 2021, 12:00
Official
Dear Mateboho
We apologise for this and have escalated this internally so you can get a call back to assist you.
Kind regards,
Computershare SA
We apologise for this and have escalated this internally so you can get a call back to assist you.
Kind regards,
Computershare SA
MN
Mateboho N's updateReviewer Update
12 Oct 2021, 15:30Thobile Molaudi promised to come back to me yesterday, I'm still waiting for her, computershare is good with empty promises and very poor service.
MN
Mateboho N's update12 Oct 2021, 15:30
Reviewer Update
Thobile Molaudi promised to come back to me yesterday, I'm still waiting for her, computershare is good with empty promises and very poor service.
Computershare's replyOfficial
12 Oct 2021, 16:12Thanks for bringing this to our attention. The feedback we received yesterday from the agent was that you had been contacted and that they requested you to re-send your FICA documents. We have, however, raised your concerns above with the agent and have requested for her or someone senior to contact you and investigate.
We apologise for this experience.
We apologise for this experience.
Computershare's reply12 Oct 2021, 16:12
Official
Thanks for bringing this to our attention. The feedback we received yesterday from the agent was that you had been contacted and that they requested you to re-send your FICA documents. We have, however, raised your concerns above with the agent and have requested for her or someone senior to contact you and investigate.
We apologise for this experience.
We apologise for this experience.