It's easy to buy a share, but very hard to sell it

<p>I started the process of selling my Sanlam shares on 24 July 2017. At the Call Centre, I was told that I needed to “FICA update” my records. This I did on 25 July, when I sent the necessary documents.</p> <p>On 31 July 2017 I received a computer-generated email that said that I have not provided all the documents required - even though I did - as I was requested to do. [Furthermore, the email did not specify which shares were involved (I’m also busy selling my SATRIX share) so I did not know which one I was dealing with].</p> <p>So, I spoke with Tebogo at the Computershare Call Centre who rather clumsily took me through a process of verifying personal information, even asking the same things twice, etc.</p> <p>She then said that she needed to use my personal information to find my account. I was told to hold on. After ten minutes of listening to music, nothing happened and I ended the call. </p> <p>FAQ’s:-</p> <p>Why is it so easy to buy shares, but so hard to sell them? </p> <p>Why do Call Centre assistants not understand their own processes, or seem to have no sense of responsibility or urgency whilst working with other people’s money?</p> <p>Why are so many of them unable to clearly express themselves clearly in English so that confusion as to the process or progress inevitably ensues?</p> <p>And now, how do I take this process forward having to deal with the abovementioned challenges?</p> <p> </p> <p>Gargantua.</p>