Inefficiency at it highest

In 2023 Computershare posted share certificates which inevitably got lost. After a year, and the help of the post master at Benoni, one was located. After inquiring what should be done with share the share certificate I was told it should be dematerialised. On 14 October 2024 I took it to the Rosebank office to initiate the process. I was told it should take 2 weeks. On 22 October I spoke to call centre agent Lebogang who promised to call be back with an update. This never happened. I called back on the 23rd to be told he was busy and would call back. After no communication, I called Mr Nathan, the supervisor for assistance. I got his voice mail. I called him again on 23rd, 24th, 25th October and left messages and got no response. Eventually, I spoke to Mocile on 25th, from complaints and was told the documents were being processed. I emailed on 29th requesting an update. No acknowledgement received. I called again on 4 November and spoke to Mocile who informed me no progress has been made and the issue would be escalated. This level of service is unacceptable as no single person is set to take responsibility. So mush time and effort taken on my part!