Inadequate online service and cumbersome processes

Computershare has no idea of what client service means. They have an extremely unfriendly website and although a callback service is offered, they don't act on it. I have had no response to callback requests via SMS or email. FICA verification is shrouded in incompetence and very slow. Call Centre agents are also not very responsive, offering only an alternative email address to rectify the problem of why my User Name is not recognised. The fact that I had already supp**** a screenshot clearly showing the problem waas completely ignored. Computershare touts their online service as an offering for clients but seem impervious to its lack of usability.