KM
Kenneth M
1 reviews | Active since Aug 2014
05 Apr 2015, 18:27
Ignorance or incompetend caused this bad service
I am extremely unhappy with the service I received from this company's(Computreshare) accounts department. My company(MTN Group Ltd) released the dividends on the 27th March 2015, and they(Computershare) processed payments into an inactive bank account. Moreover, I had to call them after noticing the delay, only to find that they had paid into the wrong account. I changed my banking details in September 2014 and that is where I received my previous dividends thus I do not understand why would they go back to use the banking details which were changed. I think it is pure ignorance if not incompetence, this is unacceptable as the issue is unresolved.
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Computershare's replyOfficial
08 Apr 2015, 14:38Hello kmalaka8@,
We acknowledge receipt of your complaint and confirm that we have investigated this matter. We received notification of your new bank details in September last year, but did not update your banking details in our records at the time, as your full names were not recorded in the register. On receipt of the rectification indemnity, we amended your name, but omitted to update your banking details in error. Please accept our apologies for this oversight. We confirm that your bank account has now been correctly recorded and we are in the process of issuing a replacement dividend payment which will be paid into your bank account by no later than Tuesday next week.
Regards
We acknowledge receipt of your complaint and confirm that we have investigated this matter. We received notification of your new bank details in September last year, but did not update your banking details in our records at the time, as your full names were not recorded in the register. On receipt of the rectification indemnity, we amended your name, but omitted to update your banking details in error. Please accept our apologies for this oversight. We confirm that your bank account has now been correctly recorded and we are in the process of issuing a replacement dividend payment which will be paid into your bank account by no later than Tuesday next week.
Regards
Computershare's reply08 Apr 2015, 14:38
Official
Hello kmalaka8@,
We acknowledge receipt of your complaint and confirm that we have investigated this matter. We received notification of your new bank details in September last year, but did not update your banking details in our records at the time, as your full names were not recorded in the register. On receipt of the rectification indemnity, we amended your name, but omitted to update your banking details in error. Please accept our apologies for this oversight. We confirm that your bank account has now been correctly recorded and we are in the process of issuing a replacement dividend payment which will be paid into your bank account by no later than Tuesday next week.
Regards
We acknowledge receipt of your complaint and confirm that we have investigated this matter. We received notification of your new bank details in September last year, but did not update your banking details in our records at the time, as your full names were not recorded in the register. On receipt of the rectification indemnity, we amended your name, but omitted to update your banking details in error. Please accept our apologies for this oversight. We confirm that your bank account has now been correctly recorded and we are in the process of issuing a replacement dividend payment which will be paid into your bank account by no later than Tuesday next week.
Regards