SD
Sharon D
1 reviews | Active since Jan 2019
15 Dec 2023, 17:53
Huge improvement required
Unfortunately it took a bad review on this page to get any kind of response from Sanlam Computershare. That doesn't say much for their customer service. They did respond quickly after the review and eventually everything got sorted out and the outstanding payment went into the correct bank account but how sad that it took a bad review to get a response. One person even had the audacity to say that my daughter's details weren't the only ones in the queue waiting to be uploaded - and this after 3 years of trying ro get it sorted out.
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Computershare's replyOfficial
18 Dec 2023, 10:04Dear Sharon
We apologise for this experience and thank you for sharing your feedback, which will be escalated to senior management. The business is looking to improve the client and shareholder experience and your feedback helps in achieving the specific goals set internally. While this is in place, we understand it cannot undo the experience you shared and we hope that in future, you do realise the improvement required from us.
Kind regards,
Computershare
We apologise for this experience and thank you for sharing your feedback, which will be escalated to senior management. The business is looking to improve the client and shareholder experience and your feedback helps in achieving the specific goals set internally. While this is in place, we understand it cannot undo the experience you shared and we hope that in future, you do realise the improvement required from us.
Kind regards,
Computershare
Computershare's reply18 Dec 2023, 10:04
Official
Dear Sharon
We apologise for this experience and thank you for sharing your feedback, which will be escalated to senior management. The business is looking to improve the client and shareholder experience and your feedback helps in achieving the specific goals set internally. While this is in place, we understand it cannot undo the experience you shared and we hope that in future, you do realise the improvement required from us.
Kind regards,
Computershare
We apologise for this experience and thank you for sharing your feedback, which will be escalated to senior management. The business is looking to improve the client and shareholder experience and your feedback helps in achieving the specific goals set internally. While this is in place, we understand it cannot undo the experience you shared and we hope that in future, you do realise the improvement required from us.
Kind regards,
Computershare