HOW DO YOU GET ANY ASSISTANCE???

I tried to access my online account, it would not allow me in. I tried calling on 3 occasions:

First occasion, takes 5 minutes for phone to be answered. Speak to an agent who says she will transfer me. Puts me on hold for 3 minutes. Cuts me off.

Second occasion, takes 4 minutes for phone to be answered. Speak to agent, transfers me, I hold, I get sent to a mailbox.

Third occasion - I call, hold for 6 minutes.

I try to send email, it won't accept my investor number, no other way to send email or contact the company!!!

PLEASE ASSIST ME IN ACCESSING MY ACCOUNT!!!