HORRIBLE SERVICE - *********** AND BACKWARD ON ANOTHER LEVEL

IM SO LIVID I CAN SPIT FIRE!!!

I HAVE MADE 5 CALLS TO COMPUTERSHARE FOR SANLAM SHARES HELD BY MY ELDERLY MOTHER WHO RECENTLY HAD A STROKE AND IM ASSISTING HER. I ENQUIRED IF A BENEFICIARY CAN BE ADDED.

CALL 1 - Spoke Humbulani on 13/03/23 @ 8:20am - 13/03/23. YES MA'AM, WE WILL EMAIL YOU AND THEN YOU CAN JUST EMAIL REQUIREMENTS. GET EMAIL IT SAYS THEY DONT ALLOW DOCUMENTS TO BE EMAILED OR FAXED IT MUST BE POSTED. WHO ON GOD'S GREEN EARTH POSTS IN THIS DAY AND AND AGE?!?!?

CALL 2 (SAME DAY) - PUSHED FROM PILLAR TO POS, NO1 KNOWS ANYTHING.

CALL 3 (SAME DAY) SPOKE TO A MALE, SAYS THEY DONT HAVE BENEFICIARIES FOR SHARES IT MUST BE MENTIONED IN THE CLIENTS WILL. I ASKED WHY I WAS NOT ADVISED. NOT A PLAUSIBLE ANSWER, BUT AS I JUST WANT TO GET ON TO GET T HIS DONE WITH THIS *****S. I ASKED CAN I EMAIL TO GET THE DETAILS TO PUT ON THE ACCOUNT. YES EMAIL TO ***. SO I EMAIL.

14/03/23 - RECEIVE TWO EMAILS. FIRST EMAIL CONFIRMS MY MOTHERS DETAILS AND ACCOUNT AND AMOUNT OF SHARES, SECOND EMAIL SAYS SHARES SOLD IN 2010.

CALL 5 - 14/04/23 - 9:33 AM -- SPOKE TO AN AGENT WHO REPEATEDLY AFTER I ADVISE MY NAME CONTINUES TO PRONOUNCE MY NAME INCORRECTLY EVEN WHEN I SPECIFICALLY ADVISE HOW TO PRONOUNCE IT (WHAT A *****). I THEN ADVISE WHY IM CALLING, AND ASK HER IF SHE UNDERSTANDS AND TO REPEEAT - COMPLETELY OFF THE MARK!!! I SAY I WANT TO SPEAK TO A MANAGER AND I GET PUT THROUGH TO TERCY - I THEN AGAIN EXPLAIN MY GRIPE FOR THE UMPTEENTH TIME, HE THEN AGAIN ADVISES NO BENEFICIARY MUST BE IN WILL (I'VE ALREADY ESTABLISHED THIS AFTER ALL THE *****S I'VE SPOKEN TO!!) I ASK WHY I RECEIVED TO EMAILS ONE CONFIRMING SHARES THE OTHER SAYING ITS SOLD IN 2010. HE'S LIKE THE SECOND EMAIL SHOULD NOT HAVE BEEN SENT.

I HAVE NEVER DEALT WITH SUCH BACKWARD COMPANY IN MY LIFE!!!

YOU ARE *****S AND YOUR SERVICE IS *****IC AND PATHETIC TO SAY THE LEAST. I FEAR HOW YOU TREAT YOUR OTHER CUSTOMERS AS MY MOTHER IS ELDERLY AND TO SUBJECT THIS TO HER - I SHUDDER TO THINK WHAT WOULD HAVE HAPPENED.

HORRIBLE HORRIBLE HORRIBLE SERVICE!!! DISGUSTING!!!