Height of frustration!

I have been dealing with Computershare for a number of years now and are surprised that they still operate and that so many great companies in SA use them to mange their share holding customers - is their no similar company to Computershare? Anyway, email communication with them drives you crazy and even using red 30 - 40 size fonts does not work either. I recently tried to obtain information wrt my wife's Sasol shares, question being, what happens/ed to the original Sasol Inzalo and Ordinary shares if they were not changed to the new Khanyisa platform. When eventually the email was answered, by a person without a name, only 2 initials at the bottom, it was an abrupt response, my wife's name was spelled wrong, and the entire mail was really very unprofessional, no explanation, only, you have x number of shares and let us know if you want to sell them. The shares noted in the mail did not tally with her holdings, and I send a follow-up email and are now waiting for response. I also tried in vain to make telephonic contact and already wasted a couple of hours listening to the heavy volume of traffic...customer service sucks to say the least, and frustrates the living hell out of me! All of Computershare's employees must think about the way they are doing business and put themselves in the customers shoes.....