Excellent Client Services

Dear Nathan

I trust that this email finds you well.

I recently interacted with Nkululeko Madlala (Kevin).

I was trying to establish whether Computershare had misunderstood the attorney's instructions.

I had spoken to someone before Nkululeko. She had given me the impression that we had not completed all the forms. However, I couldn't get any further information from her as the call was cut off and I had to call back.

From the time Nkululeko picked up the call it was excellent client service rendered. He heard my account of what had transpired thus far. He asked if I would wait while he made some inquiries. When he got back to me, he assured me that all was in order and that by Monday orTuesday, I need to call Computershare for a progress update.

I didn't call because the attorney had called Computershare and received a similar response about us not completing the required forms and that Computershare back office will email more forms.

Much to my surprise, Nkululeko called on Monday to inform me that all the forms were properly completed and it was accepted as per the attorney's instructions. All that was required was for me to pay an additional administrative fee to make up for the shortfall in my previous payment. He said once the proof of payment was sent to Computershare, the transfer will take place.

He agreed to inform the attorney of the updated information to avoid any misunderstandings.

In my opinion, South Africa needs more people like Nkululeko. Efficient client services, customer services are often a failed experience. Staff don't know how to offer such a service or it is a matter of accepting whatever you are dealt with in this country.

Nkululeko was eloquent , understanding and helpful. One of the assets of providing efficient client services is being a good listener. Hiis followup call moved me from a number to a person. When I mentioned to him that I was chaffed that he had remembered to give me feedback. He humbly said that he was fulfilling his promise to call with the latest news.

Computershare can be very proud of Nkululeko Madlala. Company's make promises but it's their staff that make these promises a reality based on the deliverables.

Well done Nkululeko. Providing such excellent service will take you up the road of success.

Regards Indira Appalnaidu Appals AI Logistics Mobile: *** *'We make a living by what we get, but we make a life by what we give.'* *Norman Macewan*