Disgusting pathetic service from Hell

I wrote and signed a letter which i then emailed last week thursday. My request was quite simple update my banking and sell my shares (i was told to write this down since my bank is not on your system) To date nothing has happened all that has been that is the updating of my email address which is something i never requested to be changed what i wanted you people to do is change my banking details as per the request i sent last week thursday and still you have done NOTHING!!!!!

Your contact center is filled with *********** people, each person has a different fairy tale story to tell everytime i call.... Today i had the fortunate displeasure...And mean HORRIBLE time speaking to some girl called Mbali who just kept yawning in my ear as i was speaking??? Zero client service and zero professionalism??? I asked Mbali the yawn queen why was my email address changed when i requested that my banking details be changed...Couldnt answer yet what she did tell me was that my signed request was not dated so as a result it was queued...So the emails that you receive are clearly not dated???

This is by far the worst service like top award worst service i have ever encountered..

Your processes are **** and the people you have in your employment really do not give a **** what kind of serve they provide to clients.

Really disgusted that i have to chase you people for something that belongs to me.

Disgusting

Absolutely disgusting. Who yawns and pretends to be death when speaking to a client?????