1 reviews | Active since Oct 2018
I have Sasol Izalo Shares and Dividends has been paid out on 17/09/2018 to various shareholders. To date I have still not received my dividend payout You cannot get through to the call centre. The action line to log a complaint does not come back to you I have sent several emails to no avail. Finally on 25/09/2018 I received a call from Computershare to ask how they could assist me. I told them that I had not received my dividend payout and was informed that they did not have my banking details I gave it to them telephonically as well as via the email. On 02/10/2018 I was informed via the email that they could not verify my banking details In desperation I went through to the head Office and spoke to Melissa Fourie who said that I should email her my banking details again and she would follow up with them After not hearing anything for another week, I went back to Melissa on 10/10/2018 and emailed her a copy of my bank statement I still cannot get through to the call centre or the action line and now I cannot get hold of Melissa Fourie at the head office as well I have to say that she was the only one prepared to assist me, but to date I still have no dividend payout It is nearly 1 month since these funds were paid out Nobody comes back to me my emails do not get answered Very Frustrated
We confirm banking details with the bank before we are able to load them. This is to ensure that we have the correct information and that we do not pay proceeds into the wrong account. The verification process was delayed by the bank and we understand from our telephone conversation that you will visit you bank to resolve the matter.
As soon as the bank confirms the information, we will load the new details onto our system.
Regards
Computershare
Best regards,
We confirm banking details with the bank before we are able to load them. This is to ensure that we have the correct information and that we do not pay proceeds into the wrong account. The verification process was delayed by the bank and we understand from our telephone conversation that you will visit you bank to resolve the matter.
As soon as the bank confirms the information, we will load the new details onto our system.
Regards
Computershare
Best regards,
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