COMPUTERSHARE’S horrible verification system

I am so frustrated with Computershare’s dated FICA verification system.

Since the beginning of June 2022, I have been submitting the same documents to the contact centre and still getting nowhere with verifying my I am the owner of the account on my portfolio.

Now I don't want to blame the agents that take on my call as I don't believe they are the direct culprits in this matter. Yet they are not all helpful either when it comes to following up, all I received from them is a Do Not Reply mail and nothing when documents had to be "resubmitted" leaving me to call another random agent and state my case from the beginning just to find out that I need to resubmit a document again... Then have to wait another 8+working day for processing.

I started scouring the web and realised I'm not the only person having issues concerning the very slow to almost non-existent follow-up from the call centre after submission. I can't understand why in this day and age of digital verification Computershare still can't verify a person's account in 7 working days? And I have done FICA this same account for Dividends in 2020??

I have dealt with other FICA verification procedures in the same timeline as this one and it took less than a week to do.