Computershare: very bad things happening in this country

Good day I just called Computershare to sell my Telkom shares. They were not able to assist me, saying they cant find my FICA info. I told them that I have done the FICA recently and it was successful and I also received a dividend payment into my account there after. Therefor I believe that they are playing the delaying tactic or something. I also notice that all the complaints on Hello Peter is related regarding when people want to sell shares?????????????? I'm really disappointed with such unprofessional treatment. I just called them again to confirm my FICA and they emailed me forms to fill in and list of required documents. It looks very complicated. I only want to sell 27 shares not even worth R900!!!! Besides that, how can they pay a dividend into my account but not when I want to sell? Why so complicated and difficult to proof that I am the shareholder??????? This is how they steel from law abiding citizens in this country! Disgusting! Even older people have to struggle. Shame on you Computershare!!!!!!!!!!!!!!!!! May God have mercy for you people at Computershare!