Computershare staff behaving like robots

I have been in correspondence with Computershare Sanlam Department and it seems like they are not taught to think on different situations , their call center staff are more informative effective than internal staff ; why am I saying that ? I sent a couple of emails to enquiries before I called a call center and they send me the very same information I know like the following .... "Kindly note that we require the following documents to update the Estate account: 1- An original certified copy of the executor/s identity document/s; 2- An original certified copy of the Letters of Executorship or Letters of Authority; 3- An original certified copy of the Death Certificate 4- An instruction on the executor’s letterhead advising of the death of the shareholder and requesting that we update our records accordingly 5- An original certified copy of the deceased estate’s bank statement (not an internet bank statement or cancelled cheque) to verify the bank account details. Alternatively, we will accept a signed and stamped letter from the bankers confirming the estate’s bank account details. *Please note that the bank account must be in the name of the estate 6- If the estate is not being administered by an attorney or an institution, then we will require a service bill reflecting the residential address (stand number and suburb) in order to verify the physical address of the executor/executrix

I noted the above and understand , my situation is ...... 1. My Dad passed away in 1995 with Bophutatswana Identity Documents 2.The death certificates were written on books by that time ,no home affairs department managed to help me to obtain an original certificate as the system is not including old information . I went to Master of Courts to obtained the then certified copy of the death certificate , tried to open a bank account ,ie Estate account , the bank rejected the document in order to open an Estate . I therefore contacted the Call Center of which I was assisted by the most efficient Call Center Agent in my entire life . 3.She told me that as long as the Letter of Executorship and old certified death Id numbers re the same that will be sufficient and I will need to write a letter of instruction and ask computershare for Third Party Mandate Form .I sent an email to computershare and it rep**** to hve to respond in 5 days . On Monday I sent the documents by post to Marshalltown ,with my situation explained on the letter of instruction ,. On Thursday morning , not knowing how fast the post was all the documents were rejected and as they are robots I received the following ..... Kindly note that we require the following documents to update the Estate account:

1- An original certified copy of the executor/s identity document/s; 2- An original certified copy of the Letters of Executorship or Letters of Authority; 3- An original certified copy of the Death Certificate 4- An instruction on the executor’s letterhead advising of the death of the shareholder and requesting that we update our records accordingly 5- An original certified copy of the deceased estate’s bank statement (not an internet bank statement or cancelled cheque) to verify the bank account details. Alternatively, we will accept a signed and stamped letter from the bankers confirming the estate’s bank account details. Please note that the bank account must be in the name of the estate 6- If the estate is not being administered by an attorney or an institution, then we will require a service bill reflecting the residential address (stand number and suburb) in order to verify the physical address of the executor/executrix

I hate seeing beneficiaries suffering because of the Computershare Robotic staff , the account is 25 years , with unclaimed dividends for those years . I think this is the inheritance to the children of the deceased not to be kept at Computershare because of 6 (six) memorised lines to try to block clients from claiming what is theirs .

Please ,Please ! Can a human staff at Computershare Sanlam please reply to this and explain whats the prognosis .

What cannot be obtained is : Original Death Certificate (Only a copy of a copy certified in 1995) , Estate Bank Account

Please Human Staff Assist if this message manage to skip the robotic staff