MH
Maryke H
1 reviews | Active since Dec 2009
12 Jun 2020, 09:09
Computershare renders useless service
I have been struggling for a month to get feedback from Computershare re. my husband's FICA status. We have submitted the necessary forms via e-mail on 10 May 2020 already and only received autoreplies. The toll free numbers, follow up e-mails is also not helping.
Helpful (0)
Replies (5)0
Replies (5)
Computershare's replyOfficial
12 Jun 2020, 10:06Dear Maryke
Our apologies for the lack of feedback and delays in this regard. We will follow up internally and reach out to you on the mobile number/email you provided.
We have also escalated your complaint to management so we can get a quick resolution to your husband's FICA status.
Kind regards,
Computershare SA
Our apologies for the lack of feedback and delays in this regard. We will follow up internally and reach out to you on the mobile number/email you provided.
We have also escalated your complaint to management so we can get a quick resolution to your husband's FICA status.
Kind regards,
Computershare SA
Best regards,
Computershare's reply12 Jun 2020, 10:06
Official
Dear Maryke
Our apologies for the lack of feedback and delays in this regard. We will follow up internally and reach out to you on the mobile number/email you provided.
We have also escalated your complaint to management so we can get a quick resolution to your husband's FICA status.
Kind regards,
Computershare SA
Our apologies for the lack of feedback and delays in this regard. We will follow up internally and reach out to you on the mobile number/email you provided.
We have also escalated your complaint to management so we can get a quick resolution to your husband's FICA status.
Kind regards,
Computershare SA
Best regards,
MH
Maryke H's updateReviewer Update
12 Jun 2020, 15:22Received a phone call from Compushare to confirm FICA status had been verified and was promised a call after 14:00 from trading desk today to be able to trade my shares. Still waiting for the call!
MH
Maryke H's update12 Jun 2020, 15:22
Reviewer Update
Received a phone call from Compushare to confirm FICA status had been verified and was promised a call after 14:00 from trading desk today to be able to trade my shares. Still waiting for the call!
Computershare's replyOfficial
15 Jun 2020, 10:39Dear Maryke
One of our representatives are expected to call you today.
Kind regards,
Computershare
One of our representatives are expected to call you today.
Kind regards,
Computershare
Best regards,
Computershare's reply15 Jun 2020, 10:39
Official
Dear Maryke
One of our representatives are expected to call you today.
Kind regards,
Computershare
One of our representatives are expected to call you today.
Kind regards,
Computershare
Best regards,
MH
Maryke H's updateReviewer Update
15 Jun 2020, 15:00Computershare did phoned me and my case was resolved. Thanks !
MH
Maryke H's update15 Jun 2020, 15:00
Reviewer Update
Computershare did phoned me and my case was resolved. Thanks !
Computershare's replyOfficial
15 Jun 2020, 15:15Thank you.
Best regards,
Computershare's reply15 Jun 2020, 15:15
Official
Thank you.
Best regards,