Computashare USA are USELESS!

Never in all my born days have I experienced such incompetence. A year down the line and still they have done absolutely nothing to assist us. My late father has IBM shares held by this bunch of buffoons and it has taken us a year to get them to admit they lost the original certified documents signed by the master of the court, sent to them by private courier. A year to admit there is actually an account in my father's name. A year to basically be told we have to start the process all over again and hope like hell they don't lose the next set of documents from the court. We are now in the position of having to hire a US attorney to attempt to liquidate the shares and pay them to the estate - all at great personal expense. And does Computashare even apologise? Not on your life. I would never in a million years recommend these idiots for anything, not even street cleaning, since they clearly lack the ability to do anything with any sort of competency.