1 reviews | Active since Dec 2011
Can't speak to a human
<p>I have just spent the most frustrating 90 minutes. I have been trying for the last 3 weeks to get an activation code for Computershare Investor centre to which I am registered. I sent e-mails which were acknowledged but never acted on. In desperation I sent the same info via Facebook. Today a lady named Beverley Kahn phoned me and gave me the necessary code, and her phone number in case of problems. In trying to login to Computershare to use the actvation code it kept kicking me out saying my info was wrong. I tried to phone ********** 000, the number Beverley gave me (it also appears on their website) but I get an electronic voice asking who I want to talk to. After many attampts it does not undertand the name Beverley Kahn. It gives you the chance to say "Reception" if you don't get Beverley. When you say "Reception" you end up in the UK who can't help you. I also phoned 0 ********** 3 where I also got an electronic voice telling me to hold on for a consultant. I phoned but never ever got to a consultant. There are no other phone numbers or e-mails I can find. I just need a human to talk to me. Highly frustrating and I am suppossed to be the customer.</p>
You requested an activation code on 26 April 2017 and on 28 April an email with the code was sent to the address you provided . After your social media post this morning, we telephoned you and resent the activation code. You have advised us that you have not received either message.
As Beverley advised you on the telephone a short while ago, we have now requested a second activation code and will send that to the new email address you have provided. You will need to use your Computershare user name and the new code and you will be able to access the website.
Kind regards
Computershare
You requested an activation code on 26 April 2017 and on 28 April an email with the code was sent to the address you provided . After your social media post this morning, we telephoned you and resent the activation code. You have advised us that you have not received either message.
As Beverley advised you on the telephone a short while ago, we have now requested a second activation code and will send that to the new email address you have provided. You will need to use your Computershare user name and the new code and you will be able to access the website.
Kind regards
Computershare
At the time of receiving a new activation code Beverley promised to phone me the next day to check if everything went fine. She however did not phone back the next day. as promised. The sysstem did not accept the activation code as I could not get into the system. I tried again today and the system would not accept me. I then clicked on "Forgot Your Password". It then asked for info such as ID, Shareholder Code, Bank Accout number, Postal code etc. which I entered. It still said there was an error but did not tell me what the error was. I now phoned ********** 933 and after 12 minutes of listening to "We have moved" an agent answered the phone. She said she cannot help me and put me to the switchboard who tried to put me "Web queries" with no success. She said everyone was on lunch and I must phone back in an hour. She refused to take a message saying she could not guarantee that anyone would phone me back. I can't believe how your clients are treated.
At the time of receiving a new activation code Beverley promised to phone me the next day to check if everything went fine. She however did not phone back the next day. as promised. The sysstem did not accept the activation code as I could not get into the system. I tried again today and the system would not accept me. I then clicked on "Forgot Your Password". It then asked for info such as ID, Shareholder Code, Bank Accout number, Postal code etc. which I entered. It still said there was an error but did not tell me what the error was. I now phoned ********** 933 and after 12 minutes of listening to "We have moved" an agent answered the phone. She said she cannot help me and put me to the switchboard who tried to put me "Web queries" with no success. She said everyone was on lunch and I must phone back in an hour. She refused to take a message saying she could not guarantee that anyone would phone me back. I can't believe how your clients are treated.