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Palesa M
1 reviews | Active since Jun 2020
12 Jul 2021, 16:44
Calls not returned, not answered
Someone from Computershare needs to call me as promised ASAP or answer the phone, I have spent so much money trying to get through to your call centre. If this does not happen, I am going to lay a complaint with FSCA.
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Replies (3)
Computershare's replyOfficial
12 Jul 2021, 16:48Dear Palesa
We will get the team to call you as the last update we had from our agent was to inform you via email that there was a page of the custody mandate omitted when you had sent them through.
Please bear in mind that it is close of business and this will only be escalated internally tomorrow morning.
Computershare
We will get the team to call you as the last update we had from our agent was to inform you via email that there was a page of the custody mandate omitted when you had sent them through.
Please bear in mind that it is close of business and this will only be escalated internally tomorrow morning.
Computershare
Best regards,
Computershare's reply12 Jul 2021, 16:48
Official
Dear Palesa
We will get the team to call you as the last update we had from our agent was to inform you via email that there was a page of the custody mandate omitted when you had sent them through.
Please bear in mind that it is close of business and this will only be escalated internally tomorrow morning.
Computershare
We will get the team to call you as the last update we had from our agent was to inform you via email that there was a page of the custody mandate omitted when you had sent them through.
Please bear in mind that it is close of business and this will only be escalated internally tomorrow morning.
Computershare
Best regards,
PM
Palesa M's updateReviewer Update
12 Jul 2021, 16:50I have sent that form a long time ago to Shanti. I have been nagging Christabell to call me back.
PM
Palesa M's update12 Jul 2021, 16:50
Reviewer Update
I have sent that form a long time ago to Shanti. I have been nagging Christabell to call me back.
Computershare's replyOfficial
12 Jul 2021, 16:54Thank you Palesa and apologies for the delay. We will contact Shanti and Christabell and ask one of them to call you in the morning. This will also be logged now by our team, so we'll follow up with them.
Best regards,
Computershare's reply12 Jul 2021, 16:54
Official
Thank you Palesa and apologies for the delay. We will contact Shanti and Christabell and ask one of them to call you in the morning. This will also be logged now by our team, so we'll follow up with them.
Best regards,