Battle to transfer inherrited shares

My dad passed away on the 1st of Nov 2013. I requested information from Computershare on the procedure to transfer the shares to my name. On the 15 November 2013 Wynelle Benadie sent me the documents I should complete. As the documents are not very 'user friendly, I had to call in a few times to try and get the necessary information. On the 26th of March I sent a mail to Wynelle to ask for assistance with the information required. On the 10th of April 2014 I reminded her about my request. On the 11th of April 2014 Mr. Vernon Geiler requested me to send the originals of the mailed documents to Private Bag X105