Bad service

We (appointed Curator) have been trying to withdrawing funds of Client since March 2021 but have been sent in circles ever since. I submitted hard documents to Computershare's Rosebank walk-in-office but they seemed to have lost the documents / never loaded it to their system. I then emailed them the required documents and have been on the "loading banking details" stage for almost 2 weeks. Every time being told that they are escalating the matter / sending a request. We cannot except this kind of service.