1 reviews | Active since Jun 2016

01 Jun 2016, 04:31

Bad customer service

<p>No response to a simple enquiry. Follow up emails done. No feedback or response within 1 week of last email.</p> <p>Bad service and customer relationship.</p> <p> </p>

0
Replies (2)
Computershare
Computershare's reply01 Jun 2016, 06:20
Official

We will be in touch with you by email as soon as possible.

Kind regards

Computershare

Best regards,

Computershare
Computershare's reply06 Jun 2016, 06:06
Official

Dear shareholder

We were supp**** with an email address to which we responded immediately on receiving our last post. We followed up the next day since you had not responded. We received your response later that day, 2 June 2016, and called you, confirming the documentation which was required. You undertook to pass this information on to your sister on whose behalf you had complained and to email a copy of the municipal account you had queried. As soon as we receive the municipal account, we will contact you again to advise you accordingly.

Kind regards

Computershare

Best regards,