1 reviews | Active since Jun 2020
Bad client care no updates over a year
To whom it may concern
I hope this message finds you well.
I am writing to follow up regarding the case of my mother, Mrs. Engela Kern. A year ago, she was contacted by Jessica Mthatya from Nomhlobo Jesica, representing Computershare. They informed her of her entitled assets derived from her employment with FirstRand Bank prior to her early retirement in 2008.
On January 30, 2025, we received the following email:
'Dear Shareholder,
FirstRand Limited
Computershare Investor Services Proprietary Limited, as an issuer agent, is helping to trace shareholders of FirstRand Limited who may have unclaimed entitlements (unclaimed dividends).
Unfortunately, I have encountered difficulties in providing the requested shareholder certificate, as it has been over two decades since my mother was employed, and the bank's records are only kept for five years due to legal requirements.
I have submitted all necessary documents to Jessica, but I have not received adequate support in resolving this situation. The response has been disappointing. Without the shareholder certificate, we have been informed that no payments can be processed, which leaves us at a standstill.
What is particularly concerning is that there has been no follow-up regarding this case for over a year. Just yesterday, I submitted the best documentation possible without receiving an acknowledgment from you.
As a claims advocate, I understand the complexities involved in these processes. However, it is disheartening to see my elderly parents struggle with these claims due to unclear procedures.
I sincerely hope that we can work together to find a solution to this problem. I look forward to your prompt response.
Thank you for your attention to this matter.
Best regards,
Jennifer Kern *** [Daughter Mrs. Engela Kern] Mom's is number ***
Thank you for bringing this to our attention. We sincerely apologize for the service you received and for any inconvenience this may have caused. We value your feedback and are committed to improving your experience moving forward.
Kind regards,
Computershare
Best regards,
Thank you for bringing this to our attention. We sincerely apologize for the service you received and for any inconvenience this may have caused. We value your feedback and are committed to improving your experience moving forward.
Kind regards,
Computershare
Best regards,
I hope this message finds you well.
It has been 24 hours since I last reached out, and I have yet to receive a response from your team. I was informed that a call would be forthcoming, but as of now, I have not been contacted.
I have come across several reviews regarding the dynamics of your company, and I am concerned about the consistency of your service. Additionally, I understand that there may not be dividends due to my mother's account, which raises some questions.
Could you please clarify why a tracing process was initiated, considering the associated costs to the company? It is important for me to understand how this decision was made.
Furthermore, I would appreciate it if any future communication could include all relevant information. I have submitted all necessary and certified documents, including stamped bank statements, so I kindly ask that this information is not used as a reason for any further delays.
I urgently need answers today. I have the necessary skills to escalate this matter if required, but I hope we can resolve it promptly.
Thank you for your attention to this issue. I look forward to your swift response.
Best regards,
Jennifer Kern
I hope this message finds you well.
It has been 24 hours since I last reached out, and I have yet to receive a response from your team. I was informed that a call would be forthcoming, but as of now, I have not been contacted.
I have come across several reviews regarding the dynamics of your company, and I am concerned about the consistency of your service. Additionally, I understand that there may not be dividends due to my mother's account, which raises some questions.
Could you please clarify why a tracing process was initiated, considering the associated costs to the company? It is important for me to understand how this decision was made.
Furthermore, I would appreciate it if any future communication could include all relevant information. I have submitted all necessary and certified documents, including stamped bank statements, so I kindly ask that this information is not used as a reason for any further delays.
I urgently need answers today. I have the necessary skills to escalate this matter if required, but I hope we can resolve it promptly.
Thank you for your attention to this issue. I look forward to your swift response.
Best regards,
Jennifer Kern
Thank you for bringing this to our attention. We sincerely apologize for the service you received and for any inconvenience this may have caused. I will be calling you back as promised at 10:45 as per our email conversation.
Kind regards,
Computershare
Best regards,
Thank you for bringing this to our attention. We sincerely apologize for the service you received and for any inconvenience this may have caused. I will be calling you back as promised at 10:45 as per our email conversation.
Kind regards,
Computershare
Best regards,