A nightmare to deal with

I'm not surprised that Computershare has such a low rating on this site. They actually deserve less than zero stars.

I've been trying for months to get my account FICA'd - 6 months, but its actually easier to emigrate to a foreign country.

I get no bills through the mail, but they want a certified copy of a utility bill. So I send them various utility bills. But they are by definition print outs because that's how bills arrive in the "computer" age - yet a company with a name like Computershare doesn't understand computers.

The letter that was an official letter from my bank as per their electronic verification state of the art profile is also not good enough for them.

Me "so tell me how you get your telkom bill?" Agent "I get it by email" Me "so you understand that its the way the bill comes but you want it certified. But the police will need something to certify it against...must I take my computer down to the police station to show them the original email" Agent "I'm just doing my job" Me "I understand that and I'm not blaming you but this has gone on for months. Can I now speak to a supervisor?" Agent "There is no-one here now"

You write them emails. They NEVER EVER respond to them. They are the most inefficient, useless, obnoxious company I have ever dealt with in SA. It's as if they are trying to make it impossible for me to gain access to my own property.

And then they will come up with the tired old story of protecting the interests of shareholders.

The truth is that they have a totally inefficient, pre-computer, unhelpful and no-process driven way of NOT responding to customers.

If you don't have to deal with them I suggest you keep your dealings with them thousands of km away because it will cause you early heart failure. What a disgrace.