CD
Chelaine D

1 reviews | Active since Nov 2017

16 Mar 2026, 11:10

7 YEAR DELAY IN SHARE CERTIFICATE DELAYING 2 DECEASED ESTATES!

My Grandmother passed away in October 2019. And to this day Computershare has not provided us any share certificate under her name. Her estate has been delayed and directly impacted by Computershare's lack of urgency for almost 7 YEARS!

Furthermore, now my father who is an heir of my grandmothers estate has also passed away in Nov 2024. He was NOT GRANTED the opportunity to lay his mother and her estate processes to rest, and was in CONSTANT LIMBO stressing about her affairs until the day he died.

This now directly impacts his estate as well. His executor is unable to process his estate due to this unacceptable delay from computer share. His inheritance from his mother must go to his estate and we cannot do that until her estate is resolved, therefore his heirs also cannot finalize and move on.

We have also gotten lawyers involved and they also are struggling to get anything out of you!

I have put their firm name in the reference and her name.

0
Replies (4)
Computershare
Computershare's reply16 Mar 2026, 11:38
Official
Dear Chelaine van Dyk

Thank you for bringing this to our attention. We sincerely apologize for the service you received and for any inconvenience this may have caused. We value your feedback and are committed to improving your experience moving forward.

Kind regards, 
Computershare
CD
Chelaine D's update16 Mar 2026, 12:18
Reviewer Update
So how are you going to rectify this or are you just going to carry on without giving us anything??
CD
Chelaine D's update16 Mar 2026, 13:47
Reviewer Update
You can call me in the morning before 11:30 or after 4pm
Computershare
Computershare's reply16 Mar 2026, 14:46
Official
Dear Chelaine van Dyk Thank you for contacting Computershare. We are pleased to assist you. Please note that we attempted to reach you by phone, but you were unavailable at the time. Kindly advise on a suitable date and time for us to call you back, and we will gladly do so. Regards