Cannot get refund from Computer Storage Services ( CSS )

<p>I sent a hard drive in for data recovery. Received quote , and as problem was deemed to be of my doing, decided to pay for the R6837.00 bill myself . As i am not VAT registered i negotiated a price without having to pay the VAT. This was agreed to by CSS on condition cash payment is received for job. I dropped off R4000.00 at reception as part payment for job.</p> <p> </p> <p>My company then decided that as its company data, they will pay the entire bill of R6837. This will be on condtion that CSS supply my company a tax invoice for R6837.00 as well as refund my R4000.00</p> <p> </p> <p>Lo and behold CSS informed me that as they already have the R4000.00 cash , they will supply my company with a tax invoice for R2837 and my company can refund me R4000.00 . Now my company cannot claim the VAT back on the full job of R6837.00 as they will only have a tax invoice for R2837.00</p> <p> </p> <p>After many e-mails up and down CSS agree to supply my company with tax invoice for R6837. My company paid this amount on 8th June 2017.</p> <p> </p> <p>Guess what !!! -- I am still waiting for my R4000.00 refund. Every time i phone i get a different excuse .</p> <p> </p> <p>Two things come to mind ;</p> <p>a) Why was CSS so adamant not to supply my company with a VAT invoice for full amount of R6837</p> <p>b) Why are they taking so long to send me my refund ; with todays banking technology my money should have been refunded after 3 days - an that is if i bank with a different institution to CSS.</p> <p> </p> <p>lucky</p> <p> </p> <p> </p> <p> </p>