FAULTY ALTERNATOR FITTED BY MOTOLEK LED TO BIGGER PROBLEMS CLAIM ***

GOOD MORNING MY SISTER JENNIFER VASS RECENTLY HAD THE WORST EXPERIENCE WITH MOTOLEK. THEY REPLACED HER ALTERNATOR IN DECEMBER AND IN APRIL, WHILE DRIVING ON THE FREEWAY, SHE NOTICED THE BATTERY LIGHT COME ON. A FEW MOMENTS LATER THE CAR SWITCHED OFF. SHE ALERTED MOTOLEK WHO TOLD HER TO TAKE THE CAR IN SO THEY CAN ASSES WHAT THE PROBLEM WAS. SHE HAD TO CALL A MECHANIC TO HELP HER THINKING IT WAS JUST A FAULTY BATTERY, BUT THE MECHANIC DISCOVERED UPON OPENING THE BONNET, THAT THE ALTERNATOR WAS OFF THE TOP HINGE AND THE BOLT CONNECTING IT HAD BECOME LOOSE. THE FAN BELT WAS ALSO MISSING. I CAN GO ON EXPLAINING A WHOLE HISTORY OF WHAT TRANSPIRED, I DO NOT THINK IT IS NECESSARY. IN SUMMARY MOTOLEK TOWED THE CAR INTO THEIR WORKSHOP AND SHE HAD TO FOLLOWUP COUNTLESS TIMES OVER A PERIOD OF WEEKS IN ORDER TO GET PROGRESS OF WHAT WAS HAPPENING WITH THE CAR. IN THIS PERIOD SHE HAS LOST A SOURCE OF INCOME AS SHE USES THE CAR TO TRAVEL TO WORK AND DO BUSINESS AS WELL, NOT TO MENTION THE EMOTIONAL STRAIN SHE SUFFERED AS WELL. ONLY FOR THEM TO BLAME THE FAULT ON NEGLIGENCE, YET THEIR ALTERNATOR WAS POORLY FITTED, WHICH LED TO EVERYTHING ELSE FALLING APART. I SPEAK FOR MANY WHEN I SAY I AM FLABBERGASTED AND DISGUSTED BY THE MANNER IN WHICH CLIENTS GET EXCELLENT SERVICE AT THE BEGINNING AND WHEN THEY COMPLAIN COMPANIES FIND WAYS TO BLAME THEM JUST TO NOT HAVE TO SPEND MONEY IN RESOLVING THEIR PROBLEM. HOW CAN THE FAULT ON THE CAR BE BLAMED ON NEGLIGENCE OF THE DRIVER WHILE THE ALTERNATOR WAS CLEARLY POORLY FITTED. MOTORLEK AND THE INSURER SHOULD BE LIABLE.