Appalling Customer Service & Administration

This serves as more of a warning to other GAP cover customers rather than a complaint. The administration with Ambledown's complimed is the worst I have experienced. I cancelled the policy as their fees are no longer competitive and far too pricey. You get more for less $ with almost all other companies offering this service. Despite there being all sorts of hassles for them to cancel it. It then took 100 back & forth emails to get a simple proof of membership from them to supply my new providers. My broker eventually provided me with 1 instead. Despite the cancellation, they still billed me the next month. It has taken me almost a month to get a response out of them. The response being that they will cancel it from this month. When I have proof it should've been cancelled a month ago. ...still no refund. Finally I get an email regarding the refund, except the bank details are from an account closed over 2 years ago and not the account they took the debit from. I am not sure what is happening in that office. But that kind of disorganisation makes me very relieved I have moved on!