Disappointing customer service

According to their website, Complete 'cares about your best friend'. And the quality of their pet food is undeniable. However - I will be 'unswitching' from Complete pet food this year. <br> <br> We contacted the area sales representative for our area according to their website to inquire whether he supp**** complete pet food to any local wholesalers as the pet shop markup was getting a bit high for us and he offered home delivery to us. We paid the money via eft and to date - a month later - have received no food. The sales rep no longer works for the company - apparently he went awol on them in December - a few days before we called.<br> <br> While this can be chalked up to bad stuff happens, on contacting the Complete Pet Food Head Office we received replies via email from Michelle Parrot questioning us on why we chose to contact our area representative as listed on their website rather than Head office or the owners for our initial inquiry, and also if we thought it was acceptable to contact Head Office when we didn't receive our food as we were dealing with their representative. <br> <br> Her emails contained further questions on our judgement which I will not include due to space. Am shocked.