Complete Care Group - NOT!!!

Just experienced the complete opposite of care with this organisation.

The service experience was one of utter disgust, with my wife and mother (71) having to endure the condescending tone of the owner on numerous occasions (telling my mother that she is senile), wayward and express insinuations made (of us not being able to pay the money, stalling over payment), the refusal to provide an apology unreservedly when admitting to being incorrect with the facts and a complete lack of empathy and compassion towards my family at a difficult time - my Dad recovering from lung cancer. This company is obviously founded on values and principles that are completely at odds with their brand name, and has left an unwelcome and bitter taste.

I did request that they ever contact us again (i duly settled the account without reimbur*****t from the medical aid) and assured them that their service will be reflected on such sites so that others are forewarned of what to expect. Customer service is certainly not one of the expectations they should have if Complete Care is used.