Bad Service

I am writing this e-mail with a big disappointed of the terrible, arrogant, rude and non-tolerance of customer service. The service that I have been receiving from the compensation fund is very poor. My query was report in 2012 already and to date I haven't received any feedback regarding my query. I started calling the help line from 2013 November and I was advised to call after 6 weeks for another follow-up. When I called last year around June 2014 I was told that I must wait until end of November 2014 as the IOD takes 3 years to be assessed. I then called in December 2014 and I was told that they are moving to the new system which I will be able to check my status online and I should be able to see it in February 2015. I called in the beginning of March 2015 and I was told that the query will be imported to the back office I should call again after 6 weeks to check my status. Today on the 24/08/2015 I was put on hold and the lady was having a conversation while I was on the phone with no response. I would like this to be escalated and need proper action to with the following time frames 11:20 to 11:30 on this date 24/08/2015 and need response and proof of action.