Refund from Compensation Commissioner

Since 19 September 2017 I have done my best to get a refund of R207 000.00 from the Compensation Commissioner. I supp**** the correct documents twice. I went there 4 timea, spoke to a supervisor, sent many emails but we now in the middle of May and no money received. We changed to FEM due to no service and now they continue to prove that they are *********** to assist and solve problems. We are a small enterprise and desperately need the money to pay for the new Letter of Good Standing without which we cannot operate. I sent email to management, the provisional head and to the minister of Labour.