Poor Service

My name is Kolisa. I have a comprehensive car insurance with the above insurance company. I have been paying for car hire as well on the same insurance. I had an accident on the 20-04-2016 and reported it to the police and my insurance and the car was towed immediately. They sent me a claim form which I had to fill in and send back with the quote. That I don't understand because the towing company is theirs. They should be able to get that info themselves. On the 21-04-2016, I sent the form back but they said they can't get hold of the police station so I must go and get the police report myself. As far as I know it is their responsibility to get the report not me but I went to the police station anyway and I was told by the police that they cant give me the report they can only give it to the insurance company. This whole time I am left without a car from Wednesday until now, I have to take a taxi to work. I need a car to do my duties at work but now I cant do my work properly because I do not have a car,the worst of it is that I am paying for car hire. I have never been so inconvenienced in my life. I sent them an email yesterday afternoon expressing my unhappiness they didn't even bother to respond or even call. My number is ***