Most Pathetic Insurance in South-africa

Most Pathetic insurance ever. I was in an accident 3 months ago on the 9th of March 2022. Al documents where submitted on the 10th of March 2022. Last month that was May 2022 I still didn't even had a claim number. What means 3 months without a car they refuse to give me a car while they carry on delaying everything. If I don't contact them I don't get any feedback and when I contact them they just give me another excuse so for 3 months still no approved claim all they say we still finalizing the claim after 3 moths. My business are losing money on a daily basis and they just don't care anout anything. Please never make use of this pathetic insurance.