Insurance dragging to approve insurance claim.

I had an accident early hours on Sunday 7nth/Feb/2016. I made a claim Monday the 8th through the insurance assisted by the lady called Zenobia Fasen, An assessor then contacted me on Wednesday informing me that he has assessed the car and was going to move it to an approved panelbeater and I even requested a copy of a quote. Days went without anybody contacting me and I remained under the impression that vehicle repairs were in progress, only to discover on Sunday after receiving a missed call/SMS from a strange guy stating that he is an investigatingassessor and has been appointed to investigate facts leading to my accident. I comp**** and aggreed to meet with him,I contacted Compendium to confirm this person and was only then told its procedure and policy to investigate due to costs and time of accident. My issue is no one bothered to inform me of these new developments. Now Iam in a situation where I am just waiting for the investigator to compile his report of this accident, forms will be sent to MTN to request information of all calls made before,during and after accident and location. This to prove if there was no alcohol. If MTN replies after 20something days, I must wait.