COMPENDIUM - Takes clients money, but does not back up their services.

Compendium was my companies insurance BROKER for must be 20 years now. They were always very good, and did what we needed from them, being BROKERS and for a FLEET, they were a bit more expensive but we paid for SERVICE, or so we thought.

So in December 2016, on attempting to overtake a slow bakkie, i had followed over 1km from my house, and had been going slow the whole time with over 10 cars behind me to prove this and with 2 cars successfully overtaking as well, i indicated while a car went passed and when then i started to overtake, as i passed the bakkie, without indication or warning it turned right, into a complex, it hit the read back panel of my car, and i spun and hit a small upright log on the other side of the road to stop people parking on the grass. I took photos of everything, and could drive home.

The 1 .5 (So 1 month and 2 weeks) month fix took over 4 months, it was before December holidays and the vehicle was at the panel beater during the holidays, my 14 days car hire, on insurance, which i had factored in, expired before end of the holidays, which since agreed with the panel beater, if i had dropped off the vehicle in December still, the parts order, would have landed in RSA from HONDA (HONDA parts not in RSA need 1 month to import, this is all HONDA parts and has been the case for years) before when the holidays had ended, which meant no more than 1.5 months. After 2 months my TRACKER informed me the vehicle was being driven, and when i confronted the panel beater, a week later the tracker unit was destroyed, as well as my central locking and window module, after 3 months, i had been twice to collect, and both times there were items not done, LIKE RESPRAYING THE DOOR?? Repairs were done on the door, but NO PAINT, and i decided to call Compendium, Indhrin, who had been our consultant for years, when he complained to the panel beater, DANMAR, they promised to fix issues and allowed a courtesy car, so i had been 2 months with no car, and being a consultant, not much work i could do.

DANMAR also replaced 1 tyre, with betterment payment, of course. There was a very bad shudder after the accident, which DANMAR and COMPENDIUM would not allow release of the vehicle until it was sorted, the vehicle went to an ALIGNMENT SPECIALIST who had it on a rig to check it was all straight, and bent what was needed straight, i was told i need a second new tyre, and DANMAR, who already overcharged for a CONTINENTAL CONTISPORT 5, when i had CONTISPORT 3's which were still available, charged even more for the new tyre, over R4000, which after leaving the invoice in my vehicle, after the driver had run out of petrol twice driving to collect a tyre, in MY VEHICLE, and must not have been thinking since i had waited for 2 hours, and the just over R2000 for a R4000 charged tyre invoice was there. I returned it, and signed all forms, paid all excess and was just happy to leave, since there was no petrol (while the form states half tank when it was dropped off, and half tank means 200+ km, yet they didnt drive it at all supposedly) i drove to the petrol station, so close you can see DANMAR from the petrol station, and when there, had to CLIMB OUT MY WINDOW since the door did not unlock and the window was now stuck open, after filling up, i went straight back to DANMAR, where i was told the manager who dealt with it had left. I left DANMAR WESTRAND and called INDHRIN at COMPENDIUM straight away on a recorded call. He assured me all would be dealt with.

So when in November 2016, my 2 x brand new, CONTINENTAL CONTISPORT 5's had rubber falling off of them, while the then 2 year old CONTINENTAL CONTISPORT 3's were still fine, as well as had more tread, started giving bad issues, and i took the car to BLACK HEATH continental dealers, who would not allow me to leave without new tyres, i called INDHRIN who said i needed to take photos of all 4 tyres, to show the issues so he could allow a claim, i was in the hospital the day before, and didnt feel much like anything, and the dealer said i could use the lift, but needed to remove all tyres, etc, myself. I did this and sent all details to COMPENDIUM, as well as rotated the tyres, to the back. After waiting for COMPENDIUMS reply for 1 hour, i could not wait anymore as the dealer needed to close, and i was allowed to leave since bad tyres were on the rear. To this day COMPENDIUM has done nothing. I still wait and since they sent a second assessor to assess these issues as well as new issues with another accident after i was driven into THE REAR OF MY VEHICLE, after a STOP STREET, and then beaten up by the other driver + a police officer as he arrived, they started hitting me, and then i was arrested with no accident case opened.

Well, the new assessor, since i showed him the windows work, the issue is a plastic fitting broken by DANMAR, which he agreed to, as well as the door issue, where if vehicle is locked and pull the lever, i cant open it when unlocked on the driver side, also due to a bad repair (DANMAR stated wear and tear, yet if they work today still 20/08/2018, then they are fine, yet the fittings not holding them in place are not fine, and NOT MY FAULT). When the assessor from CIG, looked at the tyres, which have strips of rubber missing, not just bits, whole 10cm strips, he informed me there needs to be a test of the tyres done by DANMAR, and has anything happened. NO.

Add to this, on the new accident case, which in October 2017, i was driven into, arrested, etc. The case was thrown out on the Monday from the Meyerton PD, after i stayed there Friday night, all of Saturday and Sunday morning, in the holding cells. I was awarded my bail money back.

COMPENDIUM sent a FORENSIC DETECTIVE, before the vehicle was even allowed to go for repairs, this after another ASSESSOR was sent by COMPENDIUM. If i was driven into it means its not my fault, confirmed by COMPENDIUM as well as my legal advisors, and after filling in an affidavit with the FORENSIC DETECTIVE, who had taken it into MEYERTON PD, and who told me there was no accident case even opened, only a case of DRUNK IN PUBLIC, its proof of more problems. I had in the time, gone to a MD to have a case form filled out, so i could open a case against MEYERTON PD and the other driver, who had my details and hounded me WHILE I WAS STILL LOCKED UP, for money, which i had sent proof of to COMPENDIUM. If i did not have these details, there would be no other driver details. MEYERTON PD told me it is not an assault case, and they wont open a case. I took it further complaining to a SAPS complaints department in PRETORIA, i have emails, which i sent to COMPENDIUM both to and FROM the SAPS, to confirm, and SAPS not only assigned 2 x detectives, from MEYERTON which i said is not right, but then from VEREENIGING PD, which MEYERTON PD is a sister station to, which i said was also not right, and now i wait for the next PD, with a new IPID case opened for this issue.

COMPENDIUM in the mean time, has delayed completion for the accident repairs, and NEW NATIONAL, the real insurer, since COMPENDIUM is a broker, has said they are awaiting the case before going further, right now THE WRONG BUMPER HAS BEEN FITTED, which COMPENDIUM knows about, the ASSESSOR and PANEL BEATER are fighting over, since one of them made an error, and since the vehicle was OVER A MONTH LATE, on this repair, due to this issue, I LOST ANOTHER MONTH OF BUSINESS. AM I OFFERED A COURTESY CAR NOW, NO, I AM TOLD I NEED TO LEAVE MY VEHICLE AT THE NEW PANEL BEATER, AUTOHAUS, WHILE THEY REPAIR NOT ONLY THE BUMPER, BUT MORE THAN 50% OF THE DAMAGE, WHICH THEY IGNORED AFTER FINDING THE WRONG BUMPER WAS INSTALLED. I am also told i need to pay for the over R10000 bumper, when i did my homework, and since my Type-R only comes in 4 colours, the parts can be ordered, ALREADY SPRAYED / COLOUR CODED, and the 2 parts, from HONDA cost less than R6000 for the CORRECT BUMPER.

I complain and complain and now when i ask for OMBUDSMAN details, i keep getting SHORT TERM INSURANCE ombudsman details, which means NEW NATIONAL. NEW NATIONAL did not assign the ASSESSOR, or the FORENSIC DETECTIVE, they did not appove the claim, they deny the already approved claim now, BUT, only due to COMPENDIUMS bad SERVICE.

Therefore this is not the correct OMBUDSMAN, and trying to find the correct one is not helping my case. The wheels are not aligned with no alignment report after new accident, and i had to replace badly worn to one side tyres already, with the report, i can send to anyone who wants it, showing a bad alignment FOR THE SIDE MAINLY FIXED BY AUTOHAUS. So there is a huge issue right now, and i am being ignored.

My company has had to move to another insurer, in the mean time, since we could not get clarification on what we were insured for, and what vehicles were insured, while NEW NATIONAL waited for a case, for a DRUNK IN PUBLIC, which was thrown out of court.