Medical waste disposal not done

I contacted Compass medical waste services on the 14/12/15 requesting that they come and collect a sharps bin from my practice. I got a lame response from Jane Moloi stating I need to open an account. I asked her to open an account, but she kept sending me an email that said I must send an email requesting that I open an account. Every time I sent an email to the address on the email, I get the same response from Jane stating the exact same thing. She did not open an account for me and made me so furious that I called The CEO Jan on his cell. He told me to contact Chantal at JHB as she would be able to resolve this within a short period of time. In the mean time I had already sent 11 emails requesting that they fetch the sharps bin. Chantal opened an account for me by the 22/12/15. But still my sharps bin has not been collected. She says I must send an email for them to collect the sharps bin. How many emails must I send, is 11 not enough, or are they incapable of reading or understanding the request that I sent. I find the service they offer is seriously lacking and I am tired of dealing with *********** people. Yet I am unable to dispose of my sharps bin and I can't dump it.