Unfair repudiation of claim

We have a Body Corporate Croftbury Manor insured with the above listed company and submitted a claim for subsidence and Landslip. our broker told us there is no cover but after looking at the schedule I see that we do.<br> The insurer looked for every possible way to run away from this claim, however the policy clearly states that if there were preventative measure put in place at initial construction of building then there is cover.<br> I have even sent them the building original plans to which they say they dont believe it.<br> The ombudsman are useless as they are merely a messaging service.<br> There are only old people in the body corporate and they are being **********. they have paid their premiums and deserve to have their building repaired.<br> There is no doubt that the building never suffered a similar loss and that the building plans clearly show what was done at initial construction.<br> <br> Id like some assistance to have this matter resolved as the ombudsman wasted 1 year of our time and did absolutely nothing, shows how professional they are.