PT
Pam T

1 reviews | Active since Nov 2016

07 Jun 2017, 10:12

Worst service ever

<p>Good Day Cerika</p> <p>Please help me understand this.</p> <p>Last year October I made contact with your company because my company was about to be de-registered, I needed your assistance to pay the outstanding returns for my company. You asked for my information so you can search what we owe, which I gave you.<br />You sent me a quotation to make sure our returns were up to date, which I accepted and paid in full.</p> <p>Now this year June I'm about to Renew my B.E.E certificate, and I'm told again my company is about to be de-registered. This is after I went through all the above with your company which to me looked Like a reputable company to work with. <br />I made contact immediately with your company, and since then, not once have I received an apology for this incompetence, not have I received an explanation as why your company has failed to deliver a service you offered and I paid for.</p> <p>This is very unacceptable, you took my money and failed to render the service. Then you are now telling me you will be sending me an invoice for more returns.</p> <p>Please explain to me how exactly this is professional conduct of a reputable company.</p> <p>I called left 3 massages for you yesterday, you failed to return my calls. </p>

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Replies (4)
Company Partners
Company Partners's reply07 Jun 2017, 10:34
Official

Dear Client, we do offer professional service and apologise for your experience. Will immediately followup with the department and consultant and provide feedback. Please provide me with your direct contact detail - please email me at ***. Regards Ilana Steyn

Company Partners
Company Partners's reply09 Jun 2017, 11:07
Official

Dear Ms Tau, the matter was resolved swiftly and we appreciate your feedback herein. We will ensure that our procedures on followup and feedback to clients be addressed urgently. Kind Regards Ilana Steyn

Company Partners
Company Partners's reply09 Jun 2017, 11:07
Official

Dear Ms Tau, the matter was resolved swiftly and we appreciate your feedback herein. We will ensure that our procedures on followup and feedback to clients be addressed urgently. Kind Regards Ilana Steyn

PT
Pam T's update09 Jun 2017, 13:10
Reviewer Update

Thank you very much for sorting out my complaint swiftly