Unhappy customer

I submitted my application for a BRNC certificate in November last year. Unfortunately, the process took an unacceptable 2 months to complete. What was particularly frustrating was the lack of communication from the consultant regarding the cause of the delay. In hindsight, I might have been better off handling the application directly through the traffic department. My experience with this company was disappointing, and I feel it may have led to missed opportunities due to the prolonged processing time.