Service started great and personalised but became robotic

I left a call back and chatted to someone who said everything is taken care of in the R3990 package. . I said I need to register to get all my taxes up to date (I knew I'd have to speak to an accountant about this) and aligned and whatever legal documents in place to be above board (I don't know anything at all so I needed their guidance). Costing R3990 when it usually costs around R900 to register, I assumed it would all be sorted. Well my company was registered but I have been having SO much trouble on the website. I've tried to fill in forms and it doesn't go through and just goes blank again. trying to upload documents on some pages have to submit button. I got in touch with the accounting team and got an initial call but it went quiet after a couple of emails so I cancelled that service. My aim was to use them for every aspect of my business because at first I was super impressed. Every time I received a phone call or saw the online profile had kept me up to date on my timeline I would shout across the room to my husband saying I'm so amazed at this technology and customer service. The emails are all robotic and automated and I'm 'supposed to have a dedicated advisor Zandile' who I have hardly had any personal communication from. I chose them based on the amazing reviews but this website is SO frustrating. It is also not easy to navigate. there is nowhere on the home page of the website to log in. I have to find a previous email and use the link. I'm still in the process of dealing with them so let's see how the story ends.