Poor service delivery

In October 2023, we diligently paid the required fees for our import license, expecting a smooth and efficient process. Unfortunately, our experience has been far from satisfactory. Despite our efforts to provide all necessary documentation promptly, we have faced continuous delays and incomplete communication from your team.

Following poor service delivery, we resubmitted the required documents, hoping for a resolution. Regrettably, we find ourselves in a situation where emails and phone calls to your team have gone unanswered. Additionally, attempts to reach senior management have yielded no response.

As a last resort, we have been forced to seek assistance from an alternative importer due to the critical nature of our business operations. This unforeseen circumstance has resulted in additional costs and disruptions that could have been avoided with efficient and timely communication.

We believe in fair and transparent business practices and had expected a higher level of professionalism from Company Partners. We request immediate attention to this matter and a resolution to the outstanding issues. Our goal is to swiftly finalize the import license process and minimize any further disruptions to our operations.