Poor Service and Lack of Customer Support

Since November 2024, I have been attempting to update my company profile with changes to directors and ownership. However, this has been an incredibly frustrating experience, marked by delays, unresponsiveness, and poor customer service. Connecting with an agent is nearly impossible, as they are always unavailable. Reception appears understaffed, with phones ringing continuously and receptionists lacking proper training—they fail to listen to requests and provide appropriate assistance. Asking to speak to a manager is pointless, as I am repeatedly told that management is “in a meeting.” This raises serious concerns about the company’s commitment to ethical business practices and customer care. The complaints portal is equally ineffective. Responses are automated, and agreed-upon call times are ignored. Calls are instead made at random, without proper scheduling, and no messages are left when calls are missed. This disorganised approach severely impacts customers who need urgent resolutions. Additionally, the handling of company information is concerning. If you wish to move services, access to platforms such as Biz Portal is withheld, as all credentials are linked to a company partner email. Changing this information is excessively difficult, leading to further frustration. There is a clear lack of leadership, accountability, and ownership in customer service. These ongoing delays directly affect compliance with CIPC and SARS, creating unnecessary risks for businesses. Entering a business relationship with this company has been a poor decision, and I no longer trust its ability to resolve queries efficiently. I expect immediate action to address these concerns. If this matter is not resolved promptly, I will be left with no choice but to escalate it further.