Poor customer service

I've had a bad experience with this company in terms of getting a refund which I requested in July. They give you the run around after calling them several times to follow up on the request. Its now September and they expect me to wait another 30 days for them to process my initial request. This is after I have been communicating with one of their staff members Zandile to expedite my request. The finance department does not anything on record and I must now fill a form. I will let you know how many more months it takes to get my R2990 back