Nothing but a headache

Good if you like babysitting. You spend more time following up and chasing them to make things are done. My account has services which were paid for more than a year ago which still have not been fulfilled.

I needed basic accounting and tax returns for my business. They told me I need to pay thousands of rands and sign up for their monthly accounting plan to be able to do tax compliance, which I did. I still had to pay a real accountant to do tax compliance.

The accounting is very disorganised. Company partners outsources accounting, but they never speak to the accountants. I ended up being the facilitator between their account manager and their accountants. Their account manager asked me who the accountant was.

When I needed some services from the accountant I had to pay through company partners but they never informed the accountants so the work was never done.

They say you get a dedicated account manager but this person was never available. They never responded to emails or phone calls. Very basic things were only done after constant nagging, and even then they just billed my account but never provided the service.

To add insult, when I informed them at the beginning go the month that I would no longer be requiring their services, they wanted to bill me for the following month, even though they still owed me services from previous years.

All they do is add complication, cost, risk, and delays. It would have been a lot easier, cheaper, and safer to not have used them.