Frustration at its Best!!! Staff are ***********, monies paid and services not completed properly, back at where we started.

After requesting that Company Partners assist us with the whole SARS Customs RLA migration, according to SARS & DHL it appears that they did not completed the service entirely. We explained our issue and immediately were sent invoices for 5 services we had to pay for, no questions asked. Which we paid for assuming that they knew what they were doing. Staff then gave us the don't call us we'll call you attitude. No urgency what so ever. Rarely rep**** to e-mails and in the end to do things correctly. 2 months customs penalties we had to pay patiently waiting for Company & partners. Not only did the force us to get a new customs number, which apparently wasn't needed, which we already had it was just suspended but after 2 months of waiting on our side it turns out that customs is still rejecting our imports due to their staff not merging/ linking the new customs number to our vat number. Which was part of the whole RLA migration to start off with.

This is unacceptable, we back where we started after being charged a pretty penny for 5 services and all our issues where not solved. Again our shipment is stuck at Customs once again and more penalties!!!

Can someone please assist me with getting in contact with Senior Management of the relevant departments at Company & Partners as apparently there are no direct lines to anyone there. Company & Partners you are not up to scratch and its unacceptable!!!

This has been the most frustration I have ever had to put up with any company.