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molekoathabo M

1 reviews | Active since Mar 2009

30 Jan 2020, 17:32

Deceiving the consumer - A Refund policy only shared when there's a request for goods to be returned PLUS false advertising!!

I requested a service from this now ********* service provider. Do my VAT application - a simple request with a price next to it! Then the false advertising starts - to carry on with the VAT registration process you MUST purchae another SUBSCRIPTION product for R2,000. To which I declined and cancelled. You cannot coerce me to pay extra when you advertised for something else Then when I request for a refund they share a refund policy and force me to take up another product! How would I even trust you with another product???

Interestingly, I just saw that Blacks are the ones that seem to have this complaint on Hellopeter about company partners... very interesting trend for consumer commission to look into...

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Replies (1)
Company Partners
Company Partners's reply31 Jan 2020, 08:30
Official
Good day Thabo we will urgently address the issue with our Quality Manager and look into the manner that the refund was addressed. We can assure you that we always act professional and in fair manner to all clients. Regards Ilana Steyn