Credit request

On the 10th of November I sent an email to Company & Partners doing a follow up for the query that was logged on the 18th of October, then I received this response, "Hi!

Email received, thank you. As per our Service Delivery Standards, I will respond within 1 business day or less. For urgent queries, please call us Toll Free on ***." Seeing that days has gone by on the 28th I called and spoken to Dominique O' riardan the agent that was supposed to assist me with my paper work for the COIDA of which she had no patients with me, then I desided to cut ties with the company. She again promised me that she will request for one of their quality operators to give me a call before the end of their shift, even now I am still waiting for my money.